In reply to Warlocking:
Ok I understand it’s not an end product. But it nearly is, its 6 weeks from launch what is realistically going to change in 6 weeks aside form small bugs? Maybe instead of being all shoulders and no help. During one of these betas, a solution for this could be reached as its clearly a repeating problem?
Well, for one, there will be an unstuck feature enabled in a live version that isn’t available in Beta. Game Masters will also have the ability to see and interact with a character on the live version of WoW: Forever, which is not currently possible right now.
No, you don’t need to remind us that this is a beta. However, I think you’re conflating access to the beta with what you’re actually purchasing.
You’re not paying $60 to play the beta. You’re purchasing the WoW: Forever package, which includes a number of benefits, one of which is temporary access to the beta. That beta access will end when WoW: Forever launches, while the price of the package does not change. In other words, the $60 isn’t a fee for beta access; beta access is one of the temporary benefits included with the purchase.
The purpose of a beta is also to test the game and identify issues before launch. That means encountering bugs and technical problems, including potentially severe ones such as a character becoming stuck or falling through the world, is unfortunately part of participating in that testing environment.
If that isn’t something that you can deal with, and there isn’t anything wrong with that alpha/beta testing isn’t something that everyone is suited for, it might be best to wait until the product launches.
If we understand it or not isn’t the point. A Character Unstuck system isn’t currently available in beta. That isn’t something that Customer Support has any involvement in. I don’t know why the unstuck option isn’t active in Beta, there very well may be a technical limitation that causes it. If you feel that should change, feel free to post in the Beta Forums so our Game Developers can see it.