In reply to Lillo:
Here we go again with another automated response, without anyone actually reviewing the case. I’m tired of never being able to properly contact support because nowadays you either get a pre-written response or an AI-generated reply. And when you still have an unresolved issue, instead of giving you an option to click “I’m still having problems,” it just sends you straight to the survey. Could you please actually contact the people who posted here and explain the specific reasons why they were ex
We won’t be able to do that, sorry. Disqualifications happen because the players in question broke the code of conduct, and so we won’t provide information that could help them avoid future detections.
That being said, and as mentioned in our support article, our development team did verify reports of players who claimed to be eligible for the achievements, and found no issue (which means that these players were either not eligible, or were DQ’d).
If you believe that you were eligible, but didn’t receive the achievement, I would encourage you to submit a bug report in game.